Platform
what is Caratic ?
Caratic is an online diamond and gemstone marketplace where you can buy from multiple suppliers from around the world and check out in one go. As well as allowing you to source stones at the most competitive prices, Nivoda takes care of quality control, shipping and invoicing.
Can Anybody acces caratic’s marketplace?
No, Caratic operates exclusively as a B2B (business-to-business) marketplace and does not engage in sales to the general public.
In order to gain access to the platform and its offerings, all users are required to pass a Business KYC (Know Your Customer) verification process.
Only after successful completion of this verification, and thereby confirming their status as a legitimate business entity from the industry, users will be verified, enabling them to interact and transact with Caratic. This process is in place to maintain the integrity and professional nature of our platform.
what can i buy from caratic?
Caratic’s inventory holds natural and lab grown diamonds, melee, gemstones, jewelry & mountings.
is it possible of buy a diamonds that isn’t listed on caratic ?
Yes! All you need to do is paste the certificate number into the diamond search and you will see an option to request the diamond to be added to Caratic. Our buying team will notify you when your chosen diamond is ready to purchase.
How do you quality check the diamonds?
The quality control process consists of two steps for retailers.
1. You are able to view images and videos of the stones on the site and can also request images and videos for those who do not have them yet.
2. At checkout, you have the ability to set your own quality control criteria which our experienced Quality Control Team will confirm both with the supplier during the confirmation process and upon final inspection before your items are shipped to you. If we find any discrepancies between your preferences and the stone, we will get in touch with you.
Can I place stones on hold?
Yes, just simply click ‘Request Hold’ and the team will notify you when the stone is set aside.
Holds are typically valid for 24 hours, but some suppliers will be willing to hold for longer.
Please note, not all suppliers will accept holds
How do i pay my invoice ?
We offer multiple payment options. Please see the bottom of your invoice for all of the payment methods valid for your invoice. If you have a preferred method of payment that we do not offer, please contact our Customer Support Team.
Invoicing
When will I get my invoice?
Invoices will be shared depending on your location and the payment method selected at checkout. If you select the Upfront Payment method, your invoice will be shared once the stone is placed on hold.
When will I get my invoice?
Invoices will be shared depending on your location and the payment method selected at checkout. If you select the Upfront Payment method, your invoice will be shared once the stone is placed on hold.
What payment options do you offer?
Currently, we can receive payment via wire transfers, cheques and Zelle (in the US) and credit card (subject to approval).
Can I pay in my local currency?
Yes, we currently accept payment in USD, GBP, EUR, AUD, HKD, ZAR and AED.
Delivery
Do you offer drop shipping?
Yes, we offer Dropshipping. To know more contact us at info@rck.one
How long are your delivery timelines?
Delivery timelines differ depending on the supplier, the stone’s location and the final destination. Our delivery times are stated on the platform and all orders can be tracked
Can I track my order?
Yes, tracking information can be found for each individual order